Contains: Turning Peel, Ash Shovel, Brass Bristle Brush, Ember Remover, Scraper
Shipping Details
Hello there! Once you place your order, we kick things into gear and process it within 24 hours. If it's an in-stock item, it's on its way to you. Specific transit times aren't guaranteed - we'll keep you in the loop with updates on timing, but the average transit time is up to 4 business days.
Vital Freight Details:
Presence Required: Ensure you or someone is available to accept the delivery.
Delivery Process: Freight shipments are delivered to your door; drivers won't transport them to specific locations within your property.
Redelivery Charges: Additional fees may apply if we need to reschedule delivery due to unavailability.
Signature Required: Your signature is needed upon accepting the shipment.
Delivery area restrictions: We offer free delivery for orders over 500£ to most UK mainland addresses. Under this amount, we charge a flat £35 fee.
Order tracking:
D&R Outdoor Oasis provides the tracking numbers once they are available and the shipment has been made. Once the order is shipped, a notification will be sent to the email address you provided at the time of purchase. It will contain a tracking number so that you can trace your order to your door. Stay Updated!
If you have not received tracking details within 6 working days, please reach out to us via email at info@droutdooroasis.co.uk so that we can help.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 24 hours of receipt of delivery. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancellations
If you decide to cancel your order after 24 hours, there might be some additional fees involved. Such as, if your order has been dispatched, you, as the buyer, will be responsible for any costs tied to returning the item.
Returns
We're all about making your shopping experience smooth and pleasing.
We have a 14-day returns and refund policy.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that items on sale are not eligible for return or refund.
To start a return, you can contact us at info@droutdooroasis.co.uk and we will respond in 24 hours. If your return is accepted, we’ll send you instructions on how and where to send your package in 3 working days. We will ensure you receive your full refund on receipt of your items being returned to us. Items sent back to us without first requesting a return will not be accepted.
Please be aware as stock levels may change we would always ask you to email us first and we will ensure your case is dealt with fully to ensure a satisfactory outcome.
You can always contact us for any return questions at info@droutdooroasis.co.uk.